Refund policy

We want you actually using your Skiparoo, not regretting it. If something isn't right, get in touch at dylan.fernandes@buildgoodhabits.com.au and we'll sort it out.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The 30-day change-of-mind window below is offered in addition to those rights, not instead of them.

30-day change of mind

You have 30 days from receiving your Skiparoo to request a return if you've changed your mind.

Returns must be complete and undamaged, including all parts and accessories supplied, and accompanied by proof of purchase. Ordinary wear is disregarded. Returns are not accepted where the product has been damaged or modified, or where the enclosure has been opened.

Items must be adequately packaged to prevent damage in transit. Original packaging is preferred but not required.

To start a return, email us at dylan.fernandes@buildgoodhabits.com.au. We'll confirm the return and give you the address to send it to. Items sent back without requesting a return first can't be accepted.

For change-of-mind returns, you cover the return postage. Once we've received and inspected the item, we'll refund the purchase price to your original payment method.

Pre-order cancellations

You may cancel a pre-order at any time before dispatch for a full refund to your original payment method. Once the order has been dispatched, the 30-day change-of-mind policy and your rights under the Australian Consumer Law continue to apply.

Faulty, damaged or wrong items

Please check your order when it arrives. If the Skiparoo is faulty, damaged in transit, or isn't what you ordered, contact us straight away with a photo if you can. We'll cover reasonable return postage in these cases. If the problem is major, you may choose a refund or replacement, and you may choose to accept a repair. If the problem is minor, we'll provide a free repair within a reasonable time. If we can't do so, you may be entitled to a refund or replacement under the Australian Consumer Law.

Every Skiparoo also carries a 12-month warranty. See our Warranty & Returns page for what that covers.

Exchanges

Want a different case or LED colour? The quickest way is to return the one you have and place a new order once the return is approved.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund is approved. Approved refunds are submitted to your original payment method within 5 business days of approval. Your bank or card provider may take a few more days to post it.

If more than 5 business days have passed since we approved your refund and you haven't seen it, email dylan.fernandes@buildgoodhabits.com.au and we'll chase it.