Shipping policy

Every Skiparoo has final assembly and testing done in Melbourne before it ships.

Where we ship

We currently ship within Australia only. If you're outside Australia and would like a Skiparoo, email dylan.fernandes@buildgoodhabits.com.au and we'll let you know when international shipping opens up.

Shipping options and costs

Free Standard Shipping — $0. Free on every order, Australia-wide. Estimated delivery 3-7 business days after dispatch.

Express — $15. Estimated delivery 1-3 business days after dispatch.

All prices are in Australian dollars.

Dispatch

In-stock orders are dispatched within 1-2 business days of your order being confirmed. Orders placed on weekends or public holidays are dispatched the next business day.

Because each unit is assembled and tested individually, dispatch can occasionally take a little longer during a busy period or a production run changeover. If your order is going to be delayed, we'll email you.

Pre-order dispatch

Skiparoo pre-orders are fulfilled in the order they're received, while stock lasts.

First batch: expected to dispatch by the end of August 2026.
Second batch: expected to dispatch by the end of September 2026.

These are estimated dispatch dates, not delivery dates. Once your order has been dispatched, the delivery estimates above apply. If the expected dispatch timing changes, we'll email you.

Tracking

You'll receive a confirmation email when your order is placed, and a second email with tracking details once it's dispatched. If the tracking email hasn't arrived within 1 business day, check your spam folder and then get in touch.

Delivery times

Delivery estimates are provided by our carrier and are estimates only, not guarantees. Transit times to regional and remote areas may be longer, and delivery across the network slows down around Christmas and other peak periods.

We're not able to control delays once a parcel is with the carrier, but if something looks stuck, email us and we'll chase it up with them on your behalf.

Incorrect addresses

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to arrange redelivery, and a redelivery postage charge may apply.

If you spot a mistake in your address, email us straight away — if the order hasn't been dispatched yet we can usually fix it.

Lost or damaged parcels

If your Skiparoo arrives damaged, or tracking shows it as delivered but it hasn't turned up, contact us at dylan.fernandes@buildgoodhabits.com.au with your order number and a photo if the packaging is damaged. We'll investigate with the carrier and replace or refund the order where appropriate.

Nothing in this policy limits your rights under the Australian Consumer Law. See our Refund Policy for returns, and our Warranty & Returns page for warranty cover.